How to learn to talk on the phone correctly?

Competent communication with people in everyday life

Living in society requires certain skills from a person. One of the most important is the etiquette of communicating with people. To be able to communicate beautifully means to hold in your hands a tool to influence the world around you.

Competent communication with people involves not only the ability to choose the right words, but also skillfully introduce them into dialogue, reinforced by means of non-verbal communication.

Competent communication with people can provide a person with success in achieving various goals. For some, the ability to build an effective communication act is given by nature; for others, it should be learned.

Many people do not know how to express their thoughts correctly, get lost in public, and cannot find the right words when communicating with a representative of the opposite sex.

This is a serious problem that interferes with the achievement of goals. There is also a category of people who find it easier to express themselves in writing rather than in active dialogue.

If a person notices that he cannot achieve success in dialogue, he should learn the important rules of communication provided by etiquette.

Aristocratic behavior as a style or way of life

Why do you have problems communicating with people? The answer is very simple - either one of them does not make contact, or their points of view are opposite and confrontation arises.

A communicative act can only be effective if both participants want it. The problem can arise out of the blue. The study of this area is carried out by the psychology of communication, which draws attention to two points - a person must be able not only to speak beautifully, but also to listen to the interlocutor. The psychology of communication between men and women also considers these issues, but the gender aspect plays a big role here.

You can often encounter situations where one participant in a dialogue says very little, the other says too much. Such a dialogue will not be effective for either of them. The problem is that everyone wants to express their opinion on some matter, and a very conversational interlocutor, who constantly interrupts, does not give the opportunity to do this.

For those who want to learn how to speak correctly and beautifully, there are certain rules of etiquette. They are based on the use of verbal and nonverbal communication.

Verbal means are the entire set of words that are used in the process of constructing a dialogue.

Here it is important to pay attention to the fact that the speaker’s speech should be correct, concise, and clean. Sentences must be constructed according to the rules, tautologies and inversions must be avoided.

Also, do not overuse rarely used words; the interlocutor may not understand them.

Nonverbal means of communication include facial expressions and gestures. Thus, only by your behavior can you push your interlocutor towards an active dialogue or create an insurmountable gap. This takes place in ordinary conversation, in public speaking.

You should not categorically say “no”. If a person does not agree with the opinion of the interlocutor, it is better to use expressions such as “I think differently”, “I do not completely agree with your opinion.” When talking with your interlocutor, you need to somehow show that you are interested in the information coming from him.

You should never demonstrate that you are bored; this will create an insurmountable gap between your interlocutors.

During a conversation, you need to control your facial expressions and gestures, because they can provide a lot of information. So, you should not turn your eyes away from your interlocutor, this will indicate insincerity or falsehood of the data.

During a conversation, you need to constantly monitor not only your gestures, but also your voice, its timbre, pitch, and tonality.

Communicating correctly is not easy, it is an entire art. Having studied the basic principles of rhetoric, you can achieve success in various matters.

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Types of secretaries

It’s one thing to communicate with an individual, another thing to call the head of a company, whose incoming calls are checked by a personal secretary. When communicating with an assistant manager, you can learn many important details, but communication does not always work out in favor of the calling manager.

Any manager can remember at least one story about how he had to come up with actions to reach a decision-maker, bypassing the secretary.

Since there is a good chance that the decision maker's personal assistant will not allow you to talk to him, you should first decide what a secretary is and what he is needed for. One of the tasks assigned to this employee is filtering incoming correspondence and incoming calls, especially if their purpose is to talk with the manager.

There are several types of secretaries according to their personality type:

1. Helping secretary Such an employee believes that any call is important, since a future client may call, which means that theoretically each call can bring profit to the company. Communication with such a secretary will only help the sales manager.
2. Secretary-filter
   This type of secretary believes that calls mostly interfere with work. His task is to prevent unnecessary people from approaching the manager, but at the same time not to scare away potential clients. The technique of bypassing such a secretary during a cold call is to show from the first phrase, the initial intonation, that you are the person the company needs, whose call they are waiting for.

   For example, when asked who you are and for what reason you are calling, you can answer: “Tell Vladimir Andreevich that Valentin Petrovich from Fregat LLC is calling.” Hearing such a phrase, the decision maker's assistant will come to the conclusion that the manager knows you and is waiting for your call.

3. “I won’t let you in for anything!”
   
   This type of employee immediately informs the caller that the company does not need anything, even if he does not know this for sure, and in general goes beyond his competence.

   To get around this type of secretary, you should make friends with him, arouse personal sympathy, showing politeness, persistence, but in no case being importunate. It is important for such employees to feel their own importance.

   Let's give an example of bypassing this type of secretary. You should turn to him with a request for help or advice: “Help me, please” or “What would you do in my place?”

4. Call operator
   A regular operator whose task is to receive incoming calls and connect the subscriber with a manager or other necessary person.

How to communicate with people

Be patient, don’t rush, read the article thoughtfully, because with my usual detailed analysis of everything, I will try to explain to you all the main aspects of successful communication, having learned which, you will understand the essence of the general meaning of competent communication, which is useful. So, speaking about communicating with people, we should clarify this concept somewhat, that is, people who, as you already know correctly, are all different, and the situations in which you can communicate with them can also be different, and therefore the conversation should will be built differently in each individual case. Therefore, I suggest that you identify the main group of people, which we usually call the majority, and in relation to this group, use all the subsequent communication techniques that I will tell you about.

We should pay maximum attention to our interlocutor; we should not burden him with our problems, but rather, to the best of our ability, delve into his problems and pretend that they really bother us. Don’t burden people, listen to them, let them tell you everything, and in order not to seem suspiciously attentive and sensitive, occasionally talk about yourself and your life, don’t seem closed. In addition, you now know that most people are extremely important to your opinion of them, your respect and your interest in them, which is not really that difficult to emphasize, you just need to remember it and want it. And it is also very, very important to see what people hide behind their words, emotions in communication, gestures and other impulses in which their true desires and specific goals are hidden, covered by the words that they tell you.

Words are not so important, what is important is the meaning that people put into them and what they want to convey to you with their help, in order to achieve a certain reaction or specific actions from you. Since the topic of communicating with people is somewhat deeper and we have not covered all the points in it, I propose to continue it in my next article, in which I will reveal for you many more interesting points in people’s communication. Stay tuned, friends, for updates on the site, I will continue this topic in the near future, so learn to communicate in the world of people, this is a very important process from which you can derive great benefit.

Sources: 9 tips on how to make your speech more competent Any communication between people is always based on words. By what and how you say, others form an impression of you: friends, managers, colleagues, and even the clerk at the grocery store. https://www.cluber.com.ua/lifestyle/samorazvitie-lifestyle/2013/05/gramotnaya-rech-zalog-uspeshnogo-obshheniya/ Competent communication Time zone: UTC + 3 hours Competent communication with the client and formation of pricing policy Registered : June 22, 2020, 09:45 Registered: January 24, 2011, 17:00 https://www.v-dslr.ru/forum/viewtopic.php?t=10580 Competent communication with people in everyday life Common problems with communicating with people. Competent communication with people https://womee.ru/gramotnoe-obshchenie-s-lyudmi-v-povsednevnoj-zhizni/ How to communicate with people Be patient, do not rush, read the article thoughtfully, because with my usual detailed analysis of everything, I will try I will tell you all the main aspects of successful communication, after learning which you will understand https://psichel.ru/kak-obshhatsya-s-lyudmi/

Step-by-step action plan

As practice shows, people rarely have to write, since computer technology has taken over all areas of activity. But sometimes you can’t do without competent writing skills. We have to talk every day.

• Be patient and mentally tune in. Only a competent person can manage life, become an independent and leading person.
• Read more. Reading will help develop visual memory. I advise you to read the classics, since modern publications, due to the constant rush and rhythm of life, are not without errors.
• Choose books based on your personal interests. Some people like science fiction, others prefer adventure. It doesn't matter what genre you choose. The main thing is that reading brings pleasure.
• Read aloud to practice auditory memory. After each comma in the text, take a short pause. As a result, during a conversation, speech will begin to sound correct and balanced.
• Rewrite the pages of books. People know the rules well, but they make mistakes while writing text. It doesn't hurt to rewrite a few pages from your favorite book every day. This technique will improve your literacy level.
• Learn texts by heart. Poems or short excerpts from a story are fine. Memorization stimulates memory. The activity may be intimidating at first, but after a little practice you will easily cope with the task and increase your IQ.
• Exercise regularly. We are talking about writing vocabulary and text dictations, giving speeches in front of a mirror. Do not forget that literacy is not a gift from God, but the result of training.
• Involve a third party in your training. Carry on a dialogue with him, discuss various topics, correct each other.
• Buy a spelling dictionary. The manual will help you make sure that the words are spelled correctly. A dictionary will help out in case of unexpected difficulties.
• Create a dictionary of difficult words. We are talking about words and phrases that are difficult to spell and pronounce. Using a dictionary, gradually “tame” difficult words.
• Keep a diary. Record results and achievements, highlight points that deserve attention. This will allow you to effectively work on errors.

Each person has their own abilities. Some have developed auditory memory, others have excellent visual memory. Listen to the advice that is best for you. This is the secret of success.